View operational data for an experience in Sitecore Personalize

After your experience is live, you view how it is executing on the Operational screen. You can see successful and failed executions, along with the executions average duration and the number of events being raised against the primary goal. The operational metrics are updated every 15 seconds.

Metrics for the goal display on the dashboard after the user's session closes. The session close can occur when a user manually closes the session or when the platform automatically closes the session after a certain period of inactivity. This is configured differently by each organization, for each tenant.

Note

Additionally, when the experiment is live, you can view how the variants are performing against each other within 24 hours in the Performance screen.

To view operational data:

On the navigation menu, click Experiences. The experience list displays.

For an experience created using XM Cloud Pages, click Experiences > XM Cloud experiences.
To view experiences by status, click the Live, Paused, or Completed tab. To refine the list further, click Web, Interactive, or Triggered to display experiences by type.
Click the name of the experience you want to view.
Click the Operational data menu item. The Operational screen displays:

This table contains a description of each screen item at the top of the Operational data screen.

Screen item	Description
Name	This displays the proper name of the experience or which you are viewing performance analytics. A Web, Interactive, or Triggered caption displays beside the name.
Status and Last updated details	The current status of the experience, and the date, timestamp, and user who last updated the experiment. The current status affects the Status change button, as detailed in the row below.
Start or Pause button	If the experience has a live status, a Pause button displays. If the experiment has a draft or paused status, a Start button displays.
Preview or Test button	Click the Preview button to test and preview a web experience. The Test button only displays for interactive experience. To test and configure the API response for an interactive experience, click Test.
Vertical ellipsis	Click to duplicate, delete, or view the history of the experience.
Status and schedule banner	The status of the experience and duration it's scheduled to run.
Performance	Click to view performance analytics for the experience. Performance analytics are available 24 hours after an experience is started.
Operational data	Displays operational metrics for the experience.
Summary	Click to view details of the experience including when it was created and who created it.
Analyze & Export	Click to see an in-depth, day-by-day analysis of experience performance that you can download.
Add dashboards	Click to view various analytics dashboards to better understand performance. This option is available to customers who have Sitecore Customer Data Platform (CDP) in addition to Sitecore Personalize.

This table contains a description of the metrics on the Operational data screen.

Screen item	Description
Avg Successful Executions per 15s	This displays the average number of successful executions per 15 seconds. This is a decimal percentage.
Avg Failed Executions per 15s	This displays the average number of failed executions per 15 seconds. This is a decimal percentage.
Time Duration Setting	To change the time duration that displays on the x axis of the timelines, select the required duration button: 15m: Click to set the time duration on the timeline to 15 minutes. This is the default setting. 3h: Click to set the time duration on the timeline to 3 hours. 2d: Click to set the time duration on the timeline to 2 days.
Execution Report	Click this button to view an execution report. You can also save the report to .pdf format.
Successful Executions	The number of successful executions for the experience, per the time duration button you selected; 15m, 3h, or 2d. To see this data on the timeline, hover your mouse over any lines on the timeline. An information callout displays.
Failed Executions	The number of failed executions for the experience, per the time duration button you selected; 15m, 3h, or 2d. To see this data on the timeline, hover your mouse over any lines on the timeline. An information callout displays.
Executions Average Duration	The average number of executions for the experience, per the time duration button you selected; 15m, 3h, or 2d. To see this data on the timeline, hover your mouse over any lines on the timeline. An information callout displays.
Primary Goal	Displays data on the timeline for the Primary Goal of the experience. To see data for the primary goal on the timeline, hover your mouse over any lines on the timeline. An information callout displays.

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