Manage multi-factor authentication
If a user's email address is associated with an enabled SSO connection in any organization, Sitecore Cloud Portal's MFA will not affect them.
Multi-factor authentication (MFA) requires every user in the organization to provide two or more verification factors to log in. An additional verification factor such as a one-time password (OTP), makes unauthorized access to your organization more difficult.
When you enable or disable MFA, it affects all users who are not associated with an enabled SSO connection.
To manage multi-factor authentication, you must have an Organization Admin or Organization Owner role.
Enable multi-factor authentication
To enable MFA:
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In the Sitecore Cloud Portal, on the menu bar, click Admin.
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On the left menu, click Multi-factor authentication.
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Click Enable, then in the Multi-factor authentication dialog box, click Enable MFA.
Disable multi-factor authentication
To disable MFA:
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In the Sitecore Cloud Portal, on the menu bar, click Admin.
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On the left menu, click Multi-factor authentication.
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Click Disable, then in the Multi-factor authentication dialog box, click Disable MFA.