Disable two-factor authentication as an administrator

Two Factor Authentication (2FA) is a security mechanism that requires two types of credentials for authenticating a user in Sitecore CDP. There are certain circumstances when you must disable 2FA on a user's account. For example, if the user lost their smartphone and now they have a new smartphone.

Team members with an Organization Admin or Organization Owner role in Sitecore Cloud Portal can disable 2FA for all Sitecore apps.