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Disable two factor authentication for yourself


Provides steps on disabling two factor authentication for yourself in organisations that have not made it mandatory (Sitecore CDP).

If your organisation has not made Two Factor Authentication (2FA) mandatory, you can disable it at any time. If you disable 2FA when your organisation has made it mandatory, you will not be able to access your Sitecore CDP account.

To disable 2FA on your Sitecore CDP account:

  1. Log in to Sitecore CDP. The Sitecore CDP homepage displays.

  2. From the navigation pane, clear the gear icon>your name. The My Profile screen displays.

  3. Click the Two Factor Authentication menu item in the left pane. The Two Factor Authentication screen displays.

  4. Click the DISABLE button. The Confirm your account dialog box displays.

  5. Enter your account password in the text box.

  6. Click the Confirm button. 2FA is now disabled. To access your Sitecore CDP account if your organisation has made 2FA mandatory, you must re-enable 2FA.

To disable 2FA on a Boxever user account:

  1. Click the Gear icon on the navigation pane. A popup menu displays.

  2. Click the Gear icon that displays adjacent to your username. The My Profile screen displays.

  3. Click Manage Users from the System Settings pane.

  4. Enter the name of the user in the Search text box. A list of users displays in the list view.

  5. Click the name of the relevant user. The Edit user screen displays.

  6. Click the Disable button adjacent to the Two Factor Authentication field. 2FA is now disabled on the user's account.


Users can re-enable 2FA on their Sitecore account, by completing the Set up 2FA procedure.