Debug a guest event in Sitecore CDP

If you enable the debug feature flag, you use the Event Viewer screen to debug specific events and monitor general platform health. The screen shows a table of events for a selected guest, and details of each event.

To use the debug screen:

1. Search for the guest.

2. On the Guest Profile screen, click Event Viewer.

   

3. By default, all events are shown. To view only failed events, click Failed. To view only successful events, click Success.

4. By default, the date filter shows all events. To view a different timeframe, click the Date drop-down menu and click one of the following:

   • Last Hour
   • Last Day
   • Last 7 Days
   • Last 30 Days
   • This Month
   • Previous Month
   • Last 12 Months
   • Last 2 Years
   • A specific date - click the date selector and select the date.

5. If you are using SmartHub CDP and the event is an experience, you can click the experience name to open it.

6. To view all events captured for a particular session, click the session name.

7. To open the event details in a key-value table format, click the eye icon.

   

   The following details appear for most events:

   Attribute	Description
   Browser Ref	An identifier of the browser used in this event.
   Channel	The channel captured during this event.
   Client Key	Your organization's client key.
   Created At	The time at which the event was first ingested into Sitecore CDP.
   Modified At	The time at which the event was fully processed.
   Point of Sale	The point of sale (storefront) at which the event occurred.
   Ref	An identifier of this event.
   Session Ref	An identifier of the session during which this event occurred.
   Status	The status of the event processing. For most events, even failed ones, the status is PROCESSED.
   Type	The event type.

8. To view the details as a JSON object, click Show as JSON in the event details screen. The following is an example JSON structure of an event:

   {
     "ref": "cc123-123-***-***-***",
     "clientKey": "***",
     "createdAt": "2024-01-31T06:`15:05`.199Z",
     "modifiedAt": "2024-01-31T06:`15:05`.220Z",
     "type": "TRACKING",
     "status": "PROCESSED",
     "channel": "WEB",
     "pointOfSale": "retailsite.com",
     "browserRef": "***-***-***-***-***",
     "sessionRef": "***-***-***-***-***",
     "flowExecutionRef": "***-***-***-***-***",
     "arbitraryData": {
       "flowExecution": {
         "ref": "***-***-***-***-***",
         "occurredAt": 1648714504380,
         "flowRef": "***-***-***-***-***",
         "flowFriendlyId": "modal_pop_up",
         "flowVariantRef": "***-***-***-***-***",
         "guestRef": "***-***-***-***-***",
         "flowExecutionTimeMs": 2381,
         "status": "SUCCESS",
         "decision": {
           "decisionModelRef": "***-***-***-***-***",
           "decisionModelVariantRef": "***-***-***-***-***",
           "decisionModelExecutionTimeMs": 2306,
           "results": [
             "{\"ruleId\":\"NBO_2\",\"search1\":\"discount\",\"search2\":\"shoes\",\"search3\":\"bag\",\"search4\":\"accessories\"}"
           ]
         }
       },
       "category": "EXECUTED"
     },
     "flowExecution": {}
   }