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Disable two factor authentication for yourself


Provides steps on disabling two factor authentication for yourself in organisations that have not made it mandatory in Sitecore Personalize.

If your organisation has not made Two Factor Authentication (2FA) mandatory, you can disable it at any time. If you disable 2FA when your organisation has made it mandatory, you will not be able to access your account.

To disable 2FA on your account:

  1. On the navigation menu, click your initials pers_initials.png, Two factor authentication.

  2. Click the DISABLE button. The Confirm your account dialog box displays.

  3. Enter your account password in the text box.

  4. Click the Confirm button. 2FA is now disabled. To access your Sitecore CDP account if your organisation has made 2FA mandatory, you must re-enable 2FA.

To disable 2FA on a user account:

  1. On the navigation menu, click cdp_gear_icon.png, Manage users. The Users screen displays.

  2. Enter the name of the user in the Search text box. A list of users displays in the list view.

  3. Click the name of the relevant user. The Edit user screen displays.

  4. Click the Disable button adjacent to the Two Factor Authentication field. 2FA is now disabled on the user's account.


Users can re-enable 2FA on their account, by completing the Set up 2FA procedure.