Recover your Sitecore Personalize password
If your organization uses Sitecore Cloud Portal, you can reset your Sitecore password if you have forgotten it.
If your organization does not use Sitecore Cloud Portal, you can recover your password for Sitecore Personalize if you have forgotten it.
To recover your password:
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From the Sitecore Personalize login screen, click the Forgot password? link. The Password Recovery screen displays.
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Enter your email address in the Email address field.
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Click Reset password. An email is sent to your email inbox.
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Open the email from support.
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Click Reset password. The Password Change window displays.
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Enter the following fields in the Password Change window:
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New password - enter your new password.
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Confirm new password - re-enter your new password.
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Click Reset.