License
Licensing in Sitecore Content Hub is based on seats that you can allocate to users.
The total number of seats available to your organization is defined in your contract.
You can view the number of seats available for every module available in your license in Manage > Stats > License. On the License page, a table displays the modules available in your license and the number of seats available for each module:
| Property | Description |
|---|---|
| Module | Module name. |
| Total seats | The maximum number of seats available for this module. |
| Used seats | The number of seats currently assigned to users for this module. |
| Available seats | The number of remaining open seats, calculated as Total seats − Used seats. |
The License page provides operational visibility into user-module assignments in your Content Hub environment. It does not serve as a contractual compliance dashboard, and the numbers shown should not be used to determine contractual seat usage.
Understanding seat numbers
The Total seats number might display a large value such as 2147483647, which is expected behavior. This number represents the maximum number of seats that can be created in your Content Hub environment. This number does not represent your organization's contractual seat allocation and is not a concurrency limit. For your actual seat limit, refer to your contract.
The Used seats number reflects all users currently assigned to this module across all account categories, including Sitecore Support and system-owned accounts. This number is updated every time a module is assigned or unassigned to a user. Users are active for a module if they are not disabled and are assigned to that module. You can assign modules to users and user groups, but you cannot update licenses.
Do not sum the Used seats values across modules to calculate your total seat usage. A single user can be assigned to multiple modules and is counted once per module. Summing the values produces a double-counted total that does not reflect your actual user count.
For most modern contracts, system-owned accounts and Sitecore Support accounts do not count toward contractual seat limits. However, this depends on your pricing model. Contact your Sitecore account manager for a definitive count under your specific contract.
See also the difference between a seat and a user.
Contractual limits
Contractual limits, such as specific counts of Power users and Consumer users, should be tracked according to the licensing agreement. The values shown on the License page are not used to enforce these contractual limits and should not be interpreted as a concurrency limit.
Content Hub does not currently provide a self-serve report for contractual seat compliance. To obtain an authoritative count of your organization's seat usage under your specific contract, contact your Sitecore account manager.
If your contract does not specify seats, the seat figures on the License page are informational only and do not represent a contractual limit. Refer to your contract or contact your account manager for clarification.
Seats and users
Module seats are separate from the contractual classifications of Power users and Consumer users.
A single seat covers one user and one module assigned to the user. Each module requires one seat. This means that a single user can occupy zero, one, or multiple seats depending on the modules they are assigned. For example:
- If a user has no modules assigned, the user does not occupy a seat. However, the user still exists in the environment and is included in the total user count.
- If a user has the Media module assigned, the user occupies one seat. The number of Used seats for Media on the License page increases by one, and the number of Available seats decreases by one.
- If a user has two modules assigned, the user occupies two seats. The number of Used seats for each module on the License page increases by one, and the number of Available seats for each module decreases by one.
If the capacity for a given module is exceeded, the system logs out users with the oldest login dates. This module-capacity behavior does not define or enforce the contractual limits for Power users or Consumer users. If you need to increase the number of user seats, contact your Content Hub account manager.
Account categories
Not all users in your Content Hub environment count toward your organization's contractual seat allocation. The total number of users includes users from all account categories, and the License page displays seats for all users across all account categories. Which accounts count toward your contractual seat limit depends on your pricing model.
Every user belongs to one of the following account categories:
| Account category | Description | Seat count |
|---|---|---|
| Your organization's user accounts | Users that belong to your organization. Example: John Doe | Count toward your organization's contractual seat allocation. |
| Sitecore Support accounts | Accounts that belong to Sitecore Support. Automatically generated when a Sitecore team member accesses your environment for troubleshooting. All Sitecore accounts are registered under a Sitecore email domain. Although it's possible to delete these users, they are recreated the next time they log in. Example: [email protected] | For most modern contracts, do not count toward your organization's contractual seat allocation. Contact your account manager to confirm for your specific contract. |
| System-owned accounts | Accounts dedicated to automated and system-level tasks, such as updating system-managed entities, managing internal links, supporting integrations, and monitoring. These accounts are critical for system operations and must remain active. Do not disable or delete them. Here's a list of system-owned accounts:
| For most modern contracts, do not count toward your organization's contractual seat allocation. Contact your account manager to confirm for your specific contract. |
You can view a list of all users in your environment in Manage > Users > Users. The total number of users appears under the search bar, above the table.
Sitecore Support and system-owned accounts have modules assigned that cannot be modified or removed. Their assignments are permanently reflected in the Used seats count. This means the Used seats number shown on the License page is always higher than your organization's own user consumption.
Digital Apps Connector seats
Content Hub Digital Apps Connector seats are not displayed on the Content Hub License page. They are managed through the CI Hub portal.